Chapter 1: Business Driven Technology

Information Technology's Role in Business

• Information technology is everywhere in business. Nowadays, technology is always around us. So that people can use this opportunity to make and expand their own business.

Information Technology's Impact on Business Operations

Business Functions that receiving the most or greatest benefits from information technology is customer service. For example is if our bank card is missing, we will call the customer service first to ask many of the possible questions.

• Organizations typically operate by functional areas or functional silos.
• Functional areas are interdependent.

Information Technology Basics

What is Information Technology(IT)?

• IT is a field concerned with the use of technology in managing and processing information.
• IT is actually an important enabler of business success and innovation.

What is Management information systems (MIS)?

• MIS is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems.
• MIS is a business function, similar to Accounting, Finance, Operations, and HR.

Information

• DATA is the raw facts that describe the characteristics of an event
• INFORMATION is the data converted into a meaningful and useful context.
• BUSINESS INTELLIGENCE is an applications and technologies that are used to support decision-making efforts.

IT Resources

• People use information technology to work with information.

IT Cultures

• Organizational information cultures include:

1. Information-Functional Culture - employees use information as a means of exercising influence or power over others.
2. Information-Sharing Culture - employees across departments trust each other to use information to improve performance.
3. Information-Inquiring Culture - employees across departments search for information to better understand the future and align themselves with current trends and new